IBM IT Support Professional Certificate
Prepare for a career as an IT support specialist. Gain the in-demand skills and hands-on experience to get job-ready in as little as 3 months. No prior experience required.
Financial aid available
4.8 (Reviews)
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9 course series
Earn a career credential that demonstrates your expertise
4.8
(1,810 reviews)
Beginner level
Recommended experience
3 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Reviews
4.8
What you’ll learn
Master the most up-to-date practical skills and tools used by IT support professionals and how to apply them in an everyday professional setting
Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications
Develop a strong IT foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for CompTIA certification exams
Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises
Skills you’ll gain
Advance your career with in-demand skills
- Receive professional-level training from IBM
- Demonstrate your technical proficiency
- Earn an employer-recognized certificate from IBM
$56,000+
median U.S. salary for IT support¹
318,000+
318,000+ U.S. job openings in IT support¹
Professional Certificate - 9 course series
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.
Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service.
You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues.
When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search.
The IBM Technical Support Professional Certificate provides more than 70 hours of instructional videos and engaging hands-on interactive exercises, labs, projects and practice tests.
The skills you’ll gain through labs and projects include hardware & mobile device setup, software configuration, Windows/Linux usage, GUI & command line, troubleshooting procedures, IT helpdesk & ticketing systems, customer service & tech support best practices, network & wifi setup, cloud computing & cybersecurity fundamentals, and much more.
In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, will be able to confidently demonstrate your IT support skills to prospective employers.
Course staff and teaching assistants are available throughout the program to support your success.
Why people choose Coursera for their career
Amanullah O.
The IBM IT Support Professional Certificate has refreshed and added new things to my old knowledge of IT. I have learned new skills, and this achievement has made me very happy and think i still can do good things.
Talha. R
The IBM IT Support Professional Certificate has created a strong positive impact in my career. It has helped me discover the latest trends in the domain of computing and information technology. Additionally, along with the theoretical knowledge, it had enhanced my practical skills by fostering hands-on practice through labs and assignments. Ultimately it was a great experience.
What you’ll learn
Master the most up-to-date practical skills and tools used by IT support professionals and how to apply them in an everyday professional setting
Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications
Develop a strong IT foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for CompTIA certification exams
Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises
Skills you’ll gain
$56,000+
median U.S. salary for IT Support¹
318,000+
318,000+ U.S. job openings in IT support¹
Advance your career with in-demand skills
- Receive professional-level training from IBM
- Demonstrate your technical proficiency
- Earn an employer-recognized certificate from IBM
Professional Certificate - 9 course series
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.
Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service.
You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues.
When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search.
The IBM Technical Support Professional Certificate provides more than 70 hours of instructional videos and engaging hands-on interactive exercises, labs, projects and practice tests.
The skills you’ll gain through labs and projects include hardware & mobile device setup, software configuration, Windows/Linux usage, GUI & command line, troubleshooting procedures, IT helpdesk & ticketing systems, customer service & tech support best practices, network & wifi setup, cloud computing & cybersecurity fundamentals, and much more.
In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, will be able to confidently demonstrate your IT support skills to prospective employers.
Course staff and teaching assistants are available throughout the program to support your success.
Why people choose Coursera for their career
Amanullah O.
The IBM IT Support Professional Certificate has refreshed and added new things to my old knowledge of IT. I have learned new skills, and this achievement has made me very happy and think i still can do good things.
Talha. R
The IBM IT Support Professional Certificate has created a strong positive impact in my career. It has helped me discover the latest trends in the domain of computing and information technology. Additionally, along with the theoretical knowledge, it had enhanced my practical skills by fostering hands-on practice through labs and assignments. Ultimately it was a great experience.